Primerxmart Online pharmacy - Refund policy

1. We understand that there may be times when you may have to raise a refund or cancel the order. Once you place the order it takes about 48-72 hours to process it and hence, we take up any cancellation or refund within 12-24 hours. Please remember that by law, no pharmacy can accept the drugs once they have been shipped. This is because there is no way to ensure that the medicine received was handled in accordance with the quality it has to be dealt with.

2. In case of fraudulent customers, who are trying to get a refund without any proper proofs of package, will be tracked and informed to the respective country’s authorities.

3. In case, if your package is tampered or order is damaged or broken, please contact us immediately, preferably within 14 days so that we can arrange for a refund.

4. For any queries or refund, please keep the receipt.
You can contact our customer support if you need any help.

Primerxmart Shipping Policy

Our customer service is available 24X7 to help with the queries related to our products or prices or discounts and other things. As we are an online pharmacy, we follow a certain rules for smooth functioning of our process and to ensure customer satisfaction. Hence, once you place an order, it takes about 48-72 hours for us to process it which means that it will be shipped only after it is processed.

2. Once the order is process, you will be updated about the tracking number and it will be available online to track too. This will also be between 48-72 hours.

3. Orders are shipped from different countries and hence there the delivery time depends on the destination country. In general, once the order is shipped, it should reach you in 5-7 business days and may even take up to 7-12 business days depending on delays from customs or if there are any holidays in between.

4. If you have not received the package with this time, please write to us contact us within 21 days of your order.

5. Above all, please ensure that you give us your accurate details of name, delivery address, phone number and email id to get the package on time and also to keep a track of your package as shipping details will be sent to your email id.

Internet chemist-privacy policy

1. Being available online pharmacy, the first thing that we pay attention to is the quality of our products. Be assured that we only supply FDA and WHO approved products in the right doses that are safe for your consumption.

2. We display and keep updating our offers on our home page. All you need to do is apply the code while you place an order and there is no scam while we do this.

3. We understand that keeping your personal data secure is very important to you and so is it for us! All our systems are protected from viruses and there is no chance of anyone to fiddle with it. Your personal data might be used by only those employees who really need to know. We do not share your card details to any employees. There is no way to share the data with any other sources or family members what so ever.

Information may be disclosed if required as per HIPAA regulations.

4. We do not need any prescription or the general medicines that we supply. But please be sure that you are ordering drugs as prescribed by your doctor only for your safety.